ANPC is actively involved in solving the situation created by the Blue Air decision

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Following the situation created as a result of the Blue Air company's decision to suspend all its flights until September 12, 2022, which had a large impact on Romanian passengers on the move and stuck in several airports, these days, and as a result of the Romanian Prime Minister's request that the National Authority for Consumer Protection (ANPC) closely monitor the entire process of their repatriation, the first measures were taken at the level of the institution.

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Thus, the president of ANPC, Horia Constantinescu, made available to passengers in difficulty, due to Blue Air's decision, one of his personal telephone numbers - available 24 hours a day, unlike the usual work schedule of any official, from 24 hours, daily - so that they can signal to them, in writing, via SMS or the WhatsApp application, the place and the concrete situation in which they are, so that they can be helped in the shortest possible time.

ANPC also sent an official, urgent address to Blue Air, requesting the company to present a clear situation of canceled flights, for the entire announced period, with all the necessary details to be able to proactively intervene ( routes, timetable, number of passengers affected, the measures the company has taken to comply with the provisions of Regulation (EC) No. 261/2004, etc.)

According to the provisions of Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or prolonged delay of flights and repealing Regulation (EEC) no. 295/91, passengers in the above situations have the right to be offered the following free of charge:

  • meals and refreshments, directly proportional to the waiting time;
  • hotel accommodation:
  • if a stay of one or more nights is required
  • if an additional stay is required compared to the one provided by the passenger;
  • transportation between the airport and the place of accommodation (hotel or others).
  • passengers are entitled to two free telephone calls and to send messages by telex, fax or e-mail free of charge.

Also, passengers of canceled flights have the right to reimbursement within 7 days of the entire cost of the ticket or rerouting, as soon as possible, to the intended destination.

In addition, passengers can request compensation established in the regulation for flight cancellation, calculated according to the distance of the trip.

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