INFO: Passengers ask, Blue Air answers!

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The COVID-19 pandemic has paralyzed global tourism and commercial aviation. Governments have taken drastic measures to stop the spread of the virus. The borders were closed, millions of flights were canceled, tens of millions of tourists and passengers were affected.

And it all happened in a very short time. We are in the 4th month since the first report of the virus in China and in the second month since the coronavirus pandemic was declared.

Blue Air answers passengers' questions

Among the companies affected are those in Romania, including Blue Air. And including all Blue Air passengers. Many are outraged even today because they do not know what happens to flights, money, how to apply for refunds. To clarify the situation, Blue Air answered a few key questions.

1. Why did Blue Air suspend flights?

As a result of the decree issued by the President of Romania, which installs the state of emergency, Blue Air suspended regular flights between March 21 and May 16, 2020.

2 My flight was canceled, what solutions do I have?

For all canceled flights, the affected passengers are informed, by sms and email, about the possibilities they have, respectively:

Crediting the full amount paid for the canceled flight, in the form of a voucher. For flights canceled due to the spread of COVID-19, BlueAir came to meet customers, automatically issuing a voucher representing the value of the canceled ticket. This voucher can be used to purchase other tickets or services on the Blue Air website and is valid for 12 months from its issuance.

Changing the travel date without additional costs, within the available places

The option to request a refund of the amount paid for the canceled flight. Given the situation generated by COVID-19, please keep in mind that this option is affected by processing delays.

Passengers can express their options on the most appropriate option by contacting the Call Center department (data available in the section contact on the Blue Air website), except for the voucher, where it has already been issued and sent to the email address used at the time of booking.

3. What flights are canceled?

As a result of the decree issued by the President of Romania, which installs the state of emergency, Blue Air suspended regular flights between March 21 and May 16, 2020.

You can check the status of your flight at: https://www.blueairweb.com/ro/ro/status-zbor/

3. I was not informed of the flight cancellation. What should I do?

Blue Air sends written notifications to customers regarding flight cancellation / modification. Notifications are sent using the data recorded in the system (email and phone number) at the time of purchase of the travel ticket. Please make sure that the data you provide when purchasing tickets is correct and complete.

If you are not the person who made the reservation, please contact the person who made the reservation for you to receive all the necessary details.

If the reservation was created through a travel agency, please contact them directly for more information.

4. What compensation can I receive given that my flight has been canceled?

Blue Air complies with national and international laws and regulations. Blue Air will not be obliged to pay compensation if the cancellation is caused by extraordinary circumstances, which could not have been avoided, even if all reasonable measures had been taken.

Compensation due to EC261Changing the travel date or refunding the ticket
Flight canceled at least 14 days before takeoffNuDa
The flight was canceled due to extraordinary circumstancesNuDa
The flight was canceled by the decision of the authoritiesNuYes (changing the date will take into account the restrictions policy of each country)
Voluntary cancellation by passengersNuDa

5. I no longer want to travel even if my flight is not canceled. What solutions do I have?

Passengers can change their travel date up to 4 hours before take-off, respecting the terms and conditions of the purchased package.

For passengers who have a departure / return ticket until May 31, 2020 inclusive and for various reasons do not want to travel, Blue Air offers passengers one of two options:

• Changing the travel date without additional costs, within the available seats;

• Crediting the full amount paid for the canceled flight, in the form of a voucher. This voucher can be used to purchase other tickets or services on the Blue Air website and is valid for 12 months from its issuance.

The 2 options are available by contacting the Call Center department, by phone or through a written request: https://www.blueairweb.com/ro/ro/contact/

6. I can't contact the customer service department, how can I contact a Blue Air representative?

In the context of the current situation, we encounter a high volume of requests, the processing time being automatically higher than normal, both by phone and in writing.

Thank you in advance for your understanding and we assure you that we will make every effort to ensure that each passenger receives a response to their requests.

7. Which countries have introduced a travel ban? Do I need a health certificate?

You can check the restrictions as well as the documents required for the trip at: iatatravelcentre.com. For trips to Europe, see also the MFA website.

6 Comments
  1. Daniel says

    BLU AIR TO RETURN MONEY BACK TO THOSE WHO HAVE CANCELED THE FLIGHTS FOR COVID 19

  2. This is Mihaela says

    Hello, I would like to ask you when you have the first flight from Catania to Bucharest

    1. Sorin Rusi says

      We do not operate flights. Contact Blue Air. At the moment we do not have a definite date when the flights from / to Italy will be resumed and under what conditions.

  3. Paul Hosu says

    "Crediting the entire amount paid for the canceled flight, in the form of a voucher. For flights canceled due to the spread of COVID-19, BlueAir came to meet customers, automatically issuing a voucher representing the value of the canceled ticket. This voucher can be used to purchase other tickets or services on the Blue Air website and is valid for 12 months from its issuance. "

    The problem is that the use of the voucher is not possible on the official blueair website, the option to pay with the voucher for the ticket is no longer valid, I still don't know if there is an error on the website. I'm waiting for an answer from the dances.

  4. Raluca says

    It may be just my case, but I requested the voucher and I have not received it yet, the request was made 2 weeks ago.

    1. Sorin Rusi says

      Contact the air operator! Check by email. The voucher is a code!

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