Over 10 000 of incidents with unruly passengers reported by airlines

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On September 28, IATA released reports on incidents with unruly passengers. In 2015, the airlines reported 10 854 of incidents with turbulent passengers, 1 incident to 1205 flights.

Undisciplined passengers

The number of such incidents increased by 16% in 2015 compared to 2014, when 9316 cases were recorded, 1 case at 1282 flights.


To give you an idea of ​​the seriousness of the situation, the figures show that during 2007-2015 49 085 cases were recorded, 1 case on 1613 flights.

A case registered in August 2016

In most cases, unruly passengers did not follow the instructions of the cabin crew and used licentious language. In the 11% of cases, unruly passengers assaulted cabin crew members or other passengers and damaged goods from aircraft.

In 23% of cases, alcohol and drugs (which were consumed prior to boarding) negatively affected passenger states and led to disruptive behavior.

International Air Transport Association (IATA) and airlines are signaling an alarm and want to tighten the penalties against unruly passengers. At the same time, he recommends restaurants and cafes in airports to sell alcohol in a more responsible environment.

There is no perfect prescription to eliminate these cases of disruptive behavior, but steps can be taken to reduce their number.

Have you encountered such cases?

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