The first 6 months of 2020 were very difficult, stressful and unstable from all points of view. We are facing a pandemic, the economic crisis is knocking at the door, and measures to combat the coronavirus pandemic have led to the blockade of large industries. Aviation and tourism were the first to be affected by the measures taken by the authorities. Millions of flights have been canceled, more than 17 planes remained on the ground for 000 months. An entire planet has stalled.
Among the affected airlines is TAROM. In fact, almost all airlines have suffered since they could no longer operate flights. This afternoon, TAROM sent an important message to the company's passengers. You can read it in full below.
TAROM sends an important message
Following the restrictions imposed by the COVID-19 pandemic, aviation has been one of the most affected industries, both globally and nationally. In this context, During all this time, Tarom made a common front with the authorities in fighting the pandemic, providing support to passengers through the organization of special repatriation flights and special flights for the transport of medical equipment.
Tarom's priority is the health of passengers and flight crews. In this sense, we focus our efforts on resuming the activity in a way that is as structured as possible, so that we can ensure the continuity of the activity. It was and still is a difficult period, and the decisions taken were not easy, economic and organizational decisions taken so that we can get through the critical period.
The first effect felt by our passengers was the cancellation of flights, subsequently appearing delays in the process of returning the price of purchased and unused tickets. We are confident in the positive resolution of all problems as the work is resumed.
Tarom assures you that the return of the price of purchased and unused tickets is an action started since the cancellation of the first flights, a process in progress and which will continue, the company making every effort to accelerate it. We guarantee that all these refund requests will be processed and resolved positively.
We assure you that you, our passengers, remain the priority of Tarom and we make every effort to minimize the negative effects felt.
We will continue to keep you updated on the evolution of the general situation and the measures we are taking. At the same time, there will be a personal dialogue with each affected passenger, so as to reduce as much as possible the discomfort created.
Thank you for your understanding and patience during this time!