Has your plane been delayed for more than 3 hours? You receive up to 600 euros. Here are the details!
Did you hit late or canceled flights? Did you know that you can receive up to € 600 as compensation from airlines? Very few people know about this and very few people know the rights of air passengers. Let's clarify this!
Daily, hundreds of flights operated in Europe or from / to Europe are delayed or canceled for various reasons. Thousands of passengers are affected by these problems, and most are probably unaware of their air passenger rights. Let's clarify this problem!
If your flight is delayed, overbooked (and requires you to cancel the flight), canceled or if you arrive at your destination with a delay of at least 3 hours, then according to European Regulation from 2004, which has effects at EU level (with global effects - applying to all passengers, regardless of age, gender, nationality or the price paid on the ticket), you are entitled to compensation for this.
Compensation up to 600 euros
The amounts you can receive as compensation vary from 250 € to 600 € per passenger, depending on how long the distance was traveled:
- 250 Euro for distance flights below 1500 km - regional and domestic flights
- 400 euros for flights between 1500-3500 km
- 600 euros for flights over distances over 3500 km (with delay of min 4 hours)
- 300 euros for flights over distances over 3500 km (delayed between 3 and 4 hours)
As mentioned above, this compensation must be granted by airlines in accordance with an EU directive. Let's see which airlines are eligible for these compensations!
1. The airline is registered in the EU, regardless of flight and destination (eg British Airways, Ryanair, Wizzair, Blue Air, LOT Polish Airlines, Austrian Airlines, Air France, KLM, Lufthansa, TAP Air Portugal, TAROM and the list may continue);
2. When the flight departs from an airport in the EU, even if the airline is not registered in the EU (for example, Qatar Airways, Air Canada, Air Serbia, FlyDubai, EL AL, Aeroflot, Pegasus or Turkish Airlines flights departing from an airport from the EU, so including Romania).
Sounds good, doesn't it? But you are not always eligible for these rewards, even if your flight was canceled or you arrived at your destination more than 3 hours late. This is where I think the biggest confusion is. Below are some examples of situations when you are NOT eligible to receive compensation from airlines:
- If you have been informed of the cancellation with at least 2 weeks before the scheduled departure time;
2. If you have been informed of cancellation within 2 weeks and 7 days before the scheduled departure time and are offered a redirect that allows you to leave at most 2 hours before the scheduled departure time and arrive at your destination final in less than 2 hours after the expected arrival time;
3. If you have been informed of cancellation less than 7 days before the scheduled departure time and are offered a rerouting that allows you to leave at the latest one hour before the expected departure time and arrive at your final destination in less than two hours after the scheduled arrival time;
4. If the air carrier can prove that the cancellation is caused by exceptional circumstances, which could not be avoided, despite taking all possible measures (coups, volcanic eruptions, fires, extreme weather conditions).
Technical problems do NOT qualify as "exceptional circumstances", even if the airline operator tries to explain the opposite. If there are technical problems with the aircraft, then you are clearly eligible. We are talking about technical problems that suddenly appeared on the plane.
Generally, you are not eligible for compensation if the delay / cancellation is independent of the airline. In bird strike or ground incident situations, then you are not eligible for compensation. There may be cases when the aircraft engine is damaged by birds, when 2 planes hit the ground, or other types of ground accidents can occur. In such situations it must be seen exactly what happened. For these reasons, you must know when you are eligible and not for compensation.
- Requests can be made for flights operated until 3 years ago, so it does not have to be recent flights. If you have experienced such problems in the last 3 years, check if you are eligible and apply for compensation.
2. They are subject to EC 261 / 2004 and Charter races. If you choose to spend your vacation in Turkey, Greece or other "traditional" summer destinations, and delays on charter flights appear as mentioned above, you are eligible to receive this compensation.
We have clarified what this compensation means, what is its value, when you are or are not eligible for compensation. One unknown remains. You are probably wondering how to apply for this compensation and how much money you receive.
How to get the money?
There are companies that can help you get these damages. Applications can be submitted at FlightClaim.ro, directly online (the simplest and safest), but also by email at [Email protected], via messages on the Facebook page, or through Whatsapp at 0746 937 941.
Why call FlightClaim.ro?
- If you call the airline directly, you may receive excuses and false explanations. FlightClaim.ro can check if you are eligible and only send the truly eligible cases to the airlines. If an airline refuses to comply with the European directive, then FlightClaim.ro sends the file with its teams of lawyers against all the airlines that are guilty and delay or refuse to pay legal compensation to FlightClaim.ro clients.
- FlightClaim.ro is a powerful Dutch company with a history of obtaining claims, with the Claims Corporation Network group in the Netherlands behind. FlightClaim has opened offices in many countries in Europe, including Romania.
- It has teams of lawyers specializing in aviation law, both in Romania and in Germany, Spain, Holland and many other countries in Europe. Also, if an airline refuses to pay for a FlightClaim.ro customer, it often reaches the Court or the International Supervisory Bodies for Enforcement of the European Regulations, and the customer has no cost to do so, the FlightClaim.ro company supports all costs in court.
- You have no cost if you call FlightClaim.ro, nothing is paid in advance. The procedure is the following: the passenger sends to FlightClaim.ro only a few documents and information about the flight, then signs the empowerment and then FlightClaim.ro takes care of everything, and sometimes it can take 2-3 months to days until the compensation is approved by the company. air, after many negotiations with them.
- Only in case of a win, FlightClaim.ro stops a commission from the amount recovered for the customer from the airline (250 €, 400 € or 600 €) - the commission stopped is 25% of the amount + 25 euro / policy.