Wizz Air introduces chatbot for customer relations in Facebook Messenger
Wizz Air, the fastest growing airline in Europe, announced today that its virtual chatbot for assistance, Amelia, is now available in Facebook Messenger for passengers to quickly and easily get travel information and manage flight details.
Named after Amelia Earhart, the Wizz Air chatbot in Facebook Messenger is the newest channel that customers can use to ask questions about their reservations, flight status, and Wizz Air products and services. Customers simply need to initiate a direct message to the Wizz Air Facebook page or search for Wizz Air on Messenger. The chatbot is available on several pages of the airline's website, being available in English, Italian and German. This is the fastest and most affordable way to get answers directly from Wizz Air.
Paulina Gosk, a spokeswoman for Wizz Air Group, said: "We are excited to offer our customers another way to contact us for reservations, flight information and many other product and service details, as we continue to invest in automating and digitizing processes to increase our customer satisfaction. . The Facebook Messenger chatbot provides a quick and easy way for customers to receive information about managing flight details, such as changing reservations, checking flight status, and adding baggage to their booking. Wizz Air is committed to expanding Amelia's level of knowledge and supporting passengers with a variety of "self-service" options. "