Wizz Air recommends that Wizz airline tickets and services be booked directly from wizzair.com
Ensuring that passengers are well informed has always been a priority for Wizz Air. Due to the rapidly changing travel restrictions that can be imposed at any time to stop the spread of COVID-19, it is extremely important that passengers have access to up-to-date travel information.
Wizz Air recommends WIZZ channels
Wizz Air rcontrols WIZZ channels to get the best price and the latest information on flight details, local travel restrictions, passenger rights and reimbursement options.
When bookings are made through travel agencies, Wizz Air cannot contact customers directly. Wizz Air notes that these agencies use their own contact details to book tickets and rarely send passengers notifications received from the airline. Thus, customers do not get important information about the status of their flights or about refunds.
Wizz Air has automated its refund process to speed up travel compensation. Through this unique method on the market, if Wizz Air cancels the flights, the affected customers automatically receive 120% of the initial fare in the form of a company credit, valid for 24 months from the moment of cancellation.
Customers can opt for a cash refund, and now Wizz Air is committed to providing refunds through the initial payment method within 30 days of requesting a cash conversion. Passengers who have booked their tickets through travel agencies must contact that agency to request a refund. And there may be delays here, with some agencies blaming the airline for not reimbursing the money.
Booking through travel agencies costs more
Booking through travel agencies costs more. Wizz Air mentions that travel agencies add extra costs to Wizz Air fares.
Once again Wizz Air recommends that all Wizz services be purchased from the company's official website - wizzair.com. Passengers not only get all the important travel information when making reservations on wizzair.com or the airline's mobile app, but also receive the lowest rates.