Air France has announced 24 / 7 customer service on social media. KLM, one of the airlines of the Air France-KLM group, has had this service for some time and works very well. He recently announced that will display the response time, an important factor for KLM customers.
As KLM's activity on social media is successful, it is no wonder that Air France launches this service on social networks and I expect it to apply the same strategy. Air France consultants are available to respond to customers at any time of the day or night, wherever they may be. This 7-hour service is available in French and English. In addition, the company responds to its customers, XNUMX days a week, in nine languages: French, English, Spanish, German, Chinese (Mandarin and Cantonese), Korean, Japanese, Portuguese and Italian.
Currently, 41 Air France agents offer online consulting from 5 offices: Paris, London, Guangzhou, Sydney and Santiago. Air France is present on seven social networks: Facebook (about 3 million fans), Twitter (about 450.000 followers), Instagram, YouTube, Pinterest, Google+, Sina Weibo and Linkedin. Monthly, Air France records over 35 000 requests on social networks.