Air France is at your disposal 24 / 7 on social media
Air France has announced 24 / 7 customer service on social media. KLM, one of the airlines of the Air France-KLM group, has had this service for some time and works very well. He recently announced that will display the response time, an important factor for KLM customers.
Being successfully KLM activity in social media, it is not surprising that Air France launches this service on social networks and I expect to apply the same strategy. Air France consultants are available to respond to customers at any time of the day or night, wherever they are. This non-stop service is offered in French and English. In addition, the company responds to its customers, 7 days a week, in nine languages: French, English, Spanish, German, Chinese (Mandarin and Cantonese), Korean, Japanese, Portuguese and Italian.
Currently, 41 Air France agents offer online consulting from 5 offices: Paris, London, Guangzhou, Sydney and Santiago. Air France is present on seven social networks: Facebook (about 3 million fans), Twitter (about 450.000 followers), Instagram, YouTube, Pinterest, Google+, Sina Weibo and Linkedin. Monthly, Air France records over 35 000 requests on social networks.