ANA All Nippon Airways received 5 SKYTRAX stars
At the most recent airline review by SKYTRAX, Japan's largest airline - ANA All Nippon Airways received 5 stars and entered the elite area.
Just like in the hotel industry, airlines are evaluated based on an audit developed by SKYTRAX (British organization that deals with research and evaluation of airlines, airports, cabin staff, aircraft services, on-board entertainment, etc.) and receive stars.
The 5 stars reflect the quality of the services performed by ANA, both on board aircraft and on the ground. SKYTRAX monitors and analyzes airlines annually. 5 stars receive only operators who have reached the highest standards of quality and service. It is important that they be offered constantly and for a long time. Skytrax monitored for two years the evolution of the Japanese operator and here it all materialized with an advancement in degree.
Currently, the elitist club counts 7 airlines: Asiana Airlines, Cathay Pacific, Hainan Airlines, Malaysia Airlines, Qatar Airways, Singapore Airlines and ANA All Nippon Airways, the newest member.
For the evaluation of airlines, the SKYTRAX audit contains over 800 evaluation criteria. It was introduced in 1999 and improved from year to year. All services and actions of air operators are monitored: online and offline ticketing operations, security, catering, entertainment, ground and air personnel, aircraft service techniques, pilots, departures, arrivals, company involvement in the creation and honoring the services to the final customer and the list is long. But some of the most important criteria are the consistency and consistency with which these services are offered.
If in the elitist group there are 7 members, at the opposite pole there is only one airline that has a SKYTRAX star - Air Koryo, an operator flying under the flag of North Korea. TAROM has TWO SKYTRAX stars, in the list with American Airlines, Aeroflot, China Eastern Airlines, Delta Air Lines, TAP Portugal, KLM etc.