Amsterdam Schiphol Airport will compensate thousands of passengers affected by missed flights due to congestion at security checkpoints.
Amsterdam's Schiphol Airport has promised to compensate thousands of passengers who missed their flights due to huge queues at the airport's security checkpoints.
The airport has said it is ready to pay the compensation, which experts say will amount to hundreds of millions of euros. The compensation applies to passengers who arrived at the airport on time for flights between April 23 and August 11, 2022, but missed their flights due to excessively long waiting times at security checkpoints.
Schiphol has promised to cover a wide range of expenses, including surcharges related to rebooking flights, arranging alternative travel and expenses for accommodation and meals. The airport management did not mention the compensatory amounts for each passenger. But the number of passengers who missed flights for three and a half months is in the thousands.
"Many people were looking forward to their holidays abroad, especially after two years of COVID-19. We are very sorry that some people have missed their flights due to long queues at security checkpoints," said Schiphol CEO Dick Benschop.
Passengers who want to receive reimbursements for expenses related to the chaos at Amsterdam airport will have until September 30 to submit claims.