Wizz Air comes with clarifications for passengers whose flights have recently suffered significant delays or cancellations. Wizz Air is constantly striving to increase the efficiency of operations and also reaffirms that it does everything in its power to avoid any disruption to operations.
Financial rights
Wizz Air reminds passengers that, in case of delays that resulted in a wait for over five hours, they have the possibility, through the call center, to request rescheduling the flight, within the limits of available places, to receive refund of 120% of the initial fee paid, in the form of WIZZ credit for future bookings, or to be them refunded in full of the ticket.
In addition to those mentioned by Wizz Air, we remind you that you are also entitled to financial compensation of up to 600 euros! But be careful! Once you've accepted the 120% cashback option, you're no longer eligible for compensation.
In case of cancellations, passengers have the same rescheduling or refund options, which they can access online. Passengers affected by the cancellations can reschedule their travel online for free on subsequent flights, subject to available seats, by accessing their Wizz Air account, according to the instructions provided in the email notification. Passengers who need assistance rescheduling their Wizz Air flight can contact – Call center for special assistance – and ask for help at the normal rate phone number indicated for each country.
The right to accommodation
At the same time, in accordance with European legislation and company policy, Wizz Air provides overnight accommodation for passengers in a hotel, in case of canceled flights or redirected to a destination other than the original one, as well as the transfer of passengers between the airport and the hotel. When the next Wizz Air flight to the original destination is made at a later date, passengers are assured accommodation for the days before the flight respectively. In the case of rescheduling the flight and purchasing a new ticket from another airline, passengers are provided with one night's accommodation.
Announcing and informing passengers
Passengers affected by such significant delays or cancellations are informed of any flight changes via mobile application, via SMS and email and they can get assistance from the airport handling agents responsible for that flight.
Also, the airline recommends booking tickets directly with Wizz Air, to receive in a timely manner all the necessary information about the possible changes and what actions they can take for their affected flights, but also to benefit from the fast and non-stop self-service solutions available to passengers.
Settlement of additional expenses
If the limited availability and the inability of the handling agents to find hotel rooms do not allow the accommodation of the passengers, they are informed by email that they can look for accommodation solutions on their own, with the option to request on the website to the airline the refund of the amount paid, in a reasonable amount, based on the documents certifying the reservation of the hotel room(s). Also, in case of delays of more than two hours, passengers are entitled to vouchers for water and food with a value proportional to the duration of the delay.
The reasons that lead to the disruption of the flight schedule
In the event of disruption to operations, the causes can be objective in nature (weather conditions, strikes of airport staff or air traffic controllers, bird strikes, baggage handling problems or lack of staff at the level of handling agents, problems in the flow of security checks, etc.) or subjective (unplanned technical checks, operational blockages, etc.).
When an unforeseen situation arises, whether of a subjective or objective nature, Wizz Air always makes efforts to limit delays and avoid the cancellation of a flight. The delay or cancellation of any flight is the last decision made after all possible efforts have been made for the normal operation of that flight. The company's priority is the safety of its passengers, crews and aircraft.